Data privacy policy

Privacy policy of GIE CHARMHOTEL
Version of SEPTEMBER 16, 2022

1 - Type of data collected

Data you provide:
When you contact us, we are likely to collect data:

GIE Charmhotel (hereinafter referred to as Charmhotel) collects all the personal data you provide when filling in the contact form or when registering for the newsletter, namely your surname, first name and e-mail address, and potentially your title, postal address and telephone number if you provide them.

The content of messages you send us, by e-mail, by form or via our online exchanges or at a trade show or other meeting. (We may also collect technical data about your Internet connection, browser and devices).

Data we collect automatically when you use our services
We record usage data when you access our website or consult our newsletters. We use cookies to improve your browsing experience.

2 - Use of your data

On this basis, we use your data for the following purposes:

to enable you to discover our destinations and related offers
to provide you with the offers you have requested
to detect bugs and maintain the stability of our site.
On the basis of our legitimate interest, we use your data for :

carry out statistics and marketing analyses, in order to understand how you use our services
With your consent, we may :

send you commercial and/or promotional offers from Charmhotel and its members only.
Charmhotel does not sell its database to third parties. We do not share your personal data with our third-party partners without your consent.

Finally, we may process your data for evidentiary purposes and to comply with our legal obligations.

3 - Data recipients

Charmhotel allows its members to communicate by email with its members to allow them to present their offers and to make themselves known.

In order to comply with our legal obligations, your personal data may also be transmitted to authorized administrative and judicial authorities, only upon judicial requisition.

4 - Data controller

Charmhotel, registered in the Troyes Trade and Companies Register under SIREN number 407 535 137, with its registered office at 2 rue de Preize, 10 000 Troyes, represented by Mr Thomas Richard, in his capacity as Chairman, is responsible for processing the data it collects.

5 - Retention period

The length of time your personal data is kept varies according to the purpose for which it was collected:

Data used in the context of this information and sales promotion relationship is kept for five years by Charmhotel and potentially by each member in accordance with its own data retention policy.
Data likely to be the subject of a judicial requisition (connection data, identity, contact details) are kept for twelve months from the date of collection.
Data concerning member hotels is kept for the duration of their membership. This data is kept for ten years after withdrawal from the association.

6 - Your rights

In accordance with the regulations on personal data, and in particular Law n°78-17 of January 6, 1978, amended by Law n°2002-801 of August 6, 2004 known as the "Informatique et Libertés" law and the European Data Protection Regulation n°2016/670, known as the "RGPD", you have the following rights concerning your personal data:

Access , Rectification, Deletion/Erasure, Limitation, Opposition.
You have the right to lodge a complaint with a supervisory authority.
You have the right to give instructions on what to do with your personal data in the event of your death.
To exercise your rights with Charmhotel, please contact the President of the group, in charge of Data Protection at Charmhotel, as mentioned in point 4.

7 - Security of your data

We protect your information using physical and administrative security measures. Our protective measures include firewalls and organizational measures (such as the use of clouds, etc.).

8 - Setting your cookie preferences

You can accept or refuse cookies at any time.

When you first connect to the website, a banner briefly presenting information on the deposit of cookies and similar technologies appears at the bottom of your screen. This banner warns you that by continuing to browse the website you are accepting the deposit of cookies on your terminal. You are also deemed to have given your consent to the deposit of cookies by clicking on the icon to the right of the banner at the bottom of your screen.

Audience measurement cookies compile statistics on visitor numbers and the use of various elements of the website (such as the content/pages you have visited). This data is used to improve the ergonomics of the website. An audience measurement tool is used on this website.
Social network sharing cookies are issued and managed by the publisher of the social network concerned. Subject to your consent, these cookies enable you to easily share some of the content published on the site.

Most Internet browsers are configured by default to allow the deposit of cookies. Your browser gives you the opportunity to modify these standard settings so that all cookies are systematically rejected, or so that only some cookies are accepted or rejected, depending on the sender.
Your browser also allows you to delete existing cookies from your terminal, or to notify you when new cookies are likely to be placed on your terminal. These settings have no effect on your browsing experience, but you will lose all the benefits of cookies.
For further information on cookie management tools, please consult the CNIL website:

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